RETURN & REFUND

At ....ZENTICY....your satisfaction means everything to us.
Each product is crafted with care, precision, and love — but if something isn’t quite right, we’re here to make it right.

We accept returns within 7–10 days of delivery for all unused and unwashed items.
To be eligible for a return:

The product must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

Items showing signs of wear, damage, or alteration cannot be accepted.


To initiate a return, please contact our Customer Support Team at
📩 zenticy973@gmail.com with your order number and reason for return.
Our team will guide you through the process and arrange a smooth pickup or drop-off.

Need a different size or color? No problem.
You can request an exchange for the same product (subject to availability) within 7 days of delivery.
If your preferred item is unavailable, we’ll issue a store credit or refund based on your preference.

Once your returned item passes our quality check, your refund will be processed within 5–7 business days.
Refunds are issued to your original method of payment or as store credit, depending on your choice.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos.
We’ll replace it immediately at no extra cost, because your trust means everything to us.

We stand by every thread we create.
Our mission is to ensure every purchase from ...ZENTICY... feels as premium, personal, and comforting as the hoodie or sweater itself.

If you ever have concerns, we’ll make sure your experience stays effortless, transparent, and worry-free.

🌟 Thank You for Choosing Us! 🌟
Your trust means the world to us.
We’re grateful to have you as a part of our journey.
✨ Your support inspires us to create better every day. ✨